I am reading the book edited by Maria A. Wimmer ed. Knowledge Managment in Electronic Government 4th IFIP Interntional Working Conference, KMGov 2003 Rhodes, Greece, May 2003 Proceedings (Berlin: Springer, 2003). So far I have read papers in this book by Ronald Leenes Abort or Retry - A Role for Legal Knowledge Based Systems in Electronic Service Delivery? at 60-69 and Gregory Kavadias & Efthimios Tambouris GovML: A Markup Language for Describing Public Services and Life Events at 106-115.