Last winter and spring I had searched out types of knowledge theorized to make up operational knowledge at a firm. At present in RefWorks I have four folders for four types of knowledge. These are:
- Cognitive Knowledge
- Skills Knowledge
- Systems Knowledge
- Social Network Knowledge
Today I want to search for the remaining three forms of knowledge in this theoretical framework. These are:
- Process and Procedural Knowledge
- Heuristic Knowledge
- Cultural Knowledge
This theoretical framework follows from:
- Hamilton Beazley, Jeremiah Boenisch, and David Harden. Continuity Management: Pre-serving Corporate Knowledge and Productivity When Employees Leave (Hoboken, N.J.: John Wiley & Sons, 2002).
- I have been studying this book for over a year now.